Terms & conditions of using payment gateway
If you are using the payment gateway to pay online using Debit/Credit Card or Net banking, then you are doing so with the consultation/approval of the card owner/account holder (if in case you are not the cardholder/ account holder yourself).
If a transaction is found suspicious by our risk management team and to protect your payment from potential fraud, we are forced to identify the credit card holder before we proceed with the payment. You may be asked to submit identification proof along with a front copy of your credit card by email to complete your transaction. If you failed to produce the said documents on time, then your transaction/Reservation will be cancelled with immediate effect. Further, we would not be liable for any such loss on such a transaction to the user due to such cancellation. (for more clarity on this, you can get in touch with support@tiniva.com ).
Transaction processing charge will be borne by the user for using the payment Gateway. If the transaction has been cancelled by the user, processing charges will still apply to the Agent/card holder.
If the transaction has been cancelled by the user, processing charges will still apply to the Agent/card holder.
Payment Gateway is an additional Payment option available for the user and is not the only option for making Payments. You can contact your nearest Tiniva office to make your reservation by paying cash or transferring funds via wire transfers.
For more details please write to us at bookings@tiniva.comCancellation and refund policy
Each hotel/service provider has its own refund and cancellation policy, as a result of which we adhere to the same. Also, refunds will be done only through the Original Mode of Payment.
Each hotel/service provider has its own refund and cancellation policy terms, Per room per night rates calculated on Tiniva.com are on average basis (the total amount) of the number of nights/rooms booked, In case of room night reduction/amendment, the refund shall be processed on the basis of per room per night refund amount received from the hotel/service provider and not as per the average of booking value captured.
Refund Policy and process
Each hotel/service provider has its own refund and cancellation policy, as a result of which we adhere to the same. Also, refunds will be done only through the Original Mode of Payment.
Each hotel/service provider has its own refund and cancellation policy terms, Per room per night rates calculated on Tiniva.com are on average basis (the total amount) of the number of nights/rooms booked, In case of room night reduction/amendment, the refund shall be processed on the basis of per room per night refund amount received from the hotel/service provider and not as per the average of booking value captured.
Delivery Policy
The receipt of a service voucher at the agent’s email id registered with tiniva.com and/or the evidence of the funds being added in the Tiniva Wallet, as the case may be, is sufficient evidence of the fact that services have been provided by Tiniva.com and the user and/or end consumer/customer/guest/traveler/cardholder has no right to raise a chargeback request for reasons including not limited to “services not being provided”/”services provided not as described” and the other like reasons.
Dispute and resolution policy
In case of any dispute, an agent can reach the local office over the mail with the details. Tiniva.com will try to provide an amicable solution to both the parties subject to availability of the booking. Tiniva.com.com decision will be final in case of any dispute.
Chargeback Policy
If Tiniva.com receives a Chargeback request from the payment gateway company, in that case Tiniva.com reserves the right to debit agent’s wallet balance upto the equivalent chargeback request amount plus any other chargeback levied by bank/payment gateway. The user agrees that should the user of the portal Tiniva.com be an agent and funds are being added to the TinivaWallet utilized/maintained by the agent, Tiniva shall not be held responsible for any chargeback requests by a cardholder regarding certain bookings/reservations made using such funds in the TinivaWallet maintained by the agent. That, the liability of Tiniva relating to chargeback requests shall not be entertained and it shall be deemed that the services have been provided by Tiniva.com if the funds have been added/are reflected in the TinivaWallet maintained by the agent.
If Tiniva.com receives a chargeback request from the payment gateway and/or the cardholder’s bank in respect of bookings/reservations made by the agent/user, which bookings had been made using the balance/funds in the TinivaWallet maintained by the agent, such chargeback request cannot be entertained since the card/banking transaction was done to add funds in the Tiniva Wallet and not to make direct reservations. That, should an end consumer/customer/guest/traveler face any issues relating to the bookings/reservations made through the Tiniva Wallet funds, a chargeback request shall not be valid in such cases since the card transaction had preceded the event of such bookings/reservations being made.
The receipt of a service voucher and/or the evidence of the funds being added in the TinivaWallett, as the case may be, is sufficient evidence of the fact that services have been provided by Tiniva.com and the user and/or end consumer/customer/guest/traveler/cardholder has no right to raise a chargeback request for reasons including not limited to “services not being provided”/” services provided are not as described” and other like reasons. The bookings/reservations so provided by Tiniva.com are availed by either the agent and/or the end consumer/customer/guest/traveler/cardholder. That, irrespective of the nature of the user (agent or cardholder/end consumer), the proof of services are provided to the user. That, should there exist any dispute between an agent acting as the user of Tiniva.com and a cardholder/end consumer, such dispute does not concern RezLive.com and no chargeback request shall be entertained if Tiniva.com is able to provide supporting documents (service vouchers) showcasing that services have been provided to the user (whether the agent or the cardholder/end user/customer/traveler).
A cardholder is expected to be aware
of the fact that the bookings/reservations are being made by the cardholder and/or the agent on behalf of the cardholder on Tiniva.com. That, the cardholder is expected to be abreast with the services offered by Tiniva.com to its customers at large. That, no chargeback request shall be entertained and can be raised by a cardholder in relation to services that are not offered by Tiniva.com, unless necessary/satisfactory proofs and evidences are provided by the cardholder that such services were directly provided by Tiniva.com and not through an agent of the cardholder/end consumer/traveler.
The cardholder/payer making the payment using the payment gateway using his/her card is deemed to have perused/read the terms and conditions as stipulated on https://www.tiniva.com/ – /cardsandrefunds section and should the user be a person distinct from the cardholder/payer, it shall be presumed and deemed that the user has appraised the cardholder/payer regarding the terms and conditions mentioned on the above mentioned link/website. That, the user shall be held accountable for all liabilities/actions/inaction’s/negations, as the case may be, arising out of payments processed by the cardholder/payer irrespective of the cardholder expressing that he/she may not have explicitly perused the terms and conditions as mentioned on the above website/link.
The cardholder/payer is deemed to have read, understood and confirmed the terms and conditions mentioned on the link/website mentioned herein above at a juncture when the cardholder/payer is making/processing a payment on the payment gateway page of the Tiniva.com (Skydefi Tech Pvt Ltd). Please note that Tiniva.com / Skydefi Tech Pvt Ltd are synonymous and may be used interchangeably for the purpose of terms and conditions
Resources
Let’s talk